*Last Updated:* June 9, 2026
TGI Healthcare is committed to protecting the privacy of patient information and handling personal data in a responsible and secure manner. This Privacy Policy explains how information is collected, used, disclosed, and accessed, including corrections when required. The use of such information is restricted to authorized individuals who need the information to provide services to the user. By accepting this Privacy Policy and using the services provided by TGI Healthcare through our mobile application or website, the user agrees to be bound by the terms and conditions of this policy and provides consent for the collection, use, and sharing of information as described herein.
1. Information We Collect
TGI Healthcare may collect certain personal information necessary to provide healthcare and telemedicine services. This may include information such as name, phone number, email address, address, date of birth or age, location information, health-related information required for consultations, and device or usage information when using the application or website. This information is collected when users register on the platform, book appointments, communicate with healthcare professionals, or use features of the services.
2. How We Use Information
The information collected is used to provide teleconsultation and healthcare-related services, manage user accounts and appointment bookings, communicate with users regarding services and updates, improve the performance and functionality of the platform, and comply with applicable legal or regulatory requirements. Access to user information is limited to authorized personnel and service providers who require the data to perform their responsibilities in delivering services to the user.
3. Third-Party Service Providers
TGI Healthcare may use trusted third-party service providers to support certain functions of the platform. Payment transactions are securely processed through Razorpay, and payment information is handled directly by the payment provider according to their own privacy policy. Users may review Razorpay’s privacy policy at [https://razorpay.com/privacy/](https://razorpay.com/privacy/). These third-party services are used only for the purpose of supporting the functionality and security of the platform.
4. Data Security
TGI Healthcare implements reasonable technical and organizational security measures to protect user information from unauthorized access, disclosure, or misuse. However, while we strive to use commercially acceptable methods to safeguard personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
5. Data Retention and Deletion
We respect your right to control your personal data, subject to local legal and healthcare regulatory requirements.
Data Retention: We retain your personal information and medical records only for as long as your account is active or as necessary to provide you with healthcare services. Please note that certain health and medical records may be retained for longer periods to comply with applicable healthcare regulations, legal obligations, or dispute resolutions.
Data Deletion:Â You have the right to request the deletion of your account and associated personal data at any time. You can initiate a deletion request directly within the account settings of the mobile application or by contacting us at support@tgihealthcare.in. Upon receiving a valid request, we will delete or anonymize your personal data from our active databases within 30 days, except for information we are legally required to retain.
6. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or operational practices. Such updates may include adding, removing, or modifying sections of the policy as required. TGI Healthcare reserves the right to amend this Privacy Policy at any time, and users are encouraged to review it periodically to remain informed about how their information is protected.
7. Consent and Authority
If a user does not agree with this Privacy Policy or any part of it, they should refrain from using the services and should not provide any personal information. If a user accesses or uses the services on behalf of another individual, the user confirms that they have the authority to accept this Privacy Policy and provide the necessary information on that person’s behalf.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, you may contact us at TGI Healthcare through our website https://tgihealthcare.in or by email at info@tgihealthcare.in.